I have come to grips with the reality of power outages: they happen, and they’ll continue to happen, so long as we have the twofold problem of (1) overhead wires and (2) insane weather. I’m not saying I’m okay with that, but I have learned to live with it.
Your automated outage-reporting system is deeply flawed, and no flaw is deeper than the one that’s kicking in when the automated voice says that there are several accounts associated with that number. No, there aren’t. This one account, this one number, for ten years. “Or the OG&E account number”? Yeah, right. It’s four in the morning and I’m sitting in the dark and you want me to find last month’s bill? This is stupidity on a governmental scale.
You want to know why I refuse to sign up for that “Smart Hours” crap? Because I figure if you don’t even know where the hell I live, I have no reason to trust the meter readings during those deadly 46-cent-per-kWh hours. For all I know, they could have been run up by someone who lived there 11 years ago — couldn’t they?
If you can’t do better than this, you don’t have any right to collect a franchise fee. Which, incidentally, is voted on now and again.